Terms of Service

Website Disclaimer

Welcome to the website of Duck Air – wholly owned and operated by Deepchill Air Conditioning and Refrigeration QBCC and ARTIC licensed in QLD Australia.

If you continue to browse and use this website, you are agreeing to comply with and be bound by our Terms & Conditions of use, which together with our Privacy Policy, govern Deep Chill relationship with you in relation to your use of this website.

Through this website you may be able to link to other websites which are not under the control of Deep Chill. We have no control over the nature, content or availability of those websites. The inclusion of any links does not imply a recommendation or endorsement for the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Deep Chill takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to scheduled maintenance or technical issues beyond our control.

Copyright, Trademark and Restrictions of Use

This website and its contents are the copyright of Deep Chill Trading as Duck Air. All rights reserved.
This website contains material which is owned by or licensed to us.

This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party.

Deep Chill expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to act against you if you breach any of these terms.


A transaction is not considered to have taken place until full payment has been received. All prices shown on the Duck Air website are in Australian Dollars (AUD).

Packaging of products and the product may differ from that which is shown in product images. All products are shipped new directly from a LG warehouse. When Air conditioner and fan capacities/sizes have been specified by the customer, we give no guarantee that units capacity is correct for the rooms.


Areas outside of the free delivery zone, we can organise couriers to deliver any items at your expense with a tracking code
The purchaser is responsible for ensuring that the delivery address and contact phone numbers are supplied are correct and free from errors.

Someone must sign and take ownership for the deliver Duck Air cannot be held liable for items that do not arrive because of an incorrect delivery address being provided. As well as items that are signed for that are damaged. Or if no one is able to sign for the delivery. We will on-charge to the customer all fees and additional shipping costs as charged to us to re-deliver the order.

Site Access

Duck Air website pricing is based upon Deep Chill Airconditioning & Refrigeration having free and uninterrupted access to the site and on being of a continuous nature.

Out of Scope Works

The quoted value on the website is a fixed cost; no installation or additional work has been provided for our offered, contact Deep Chill Airconditioning for installation quotes if required.


Deep Chill Air Conditioning & Refrigeration shall not be liable for any consequential damages, including, but not limited to, loss of profits or business.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Duck Air liability for any breach of a term of this agreement is limited to supplying of the goods; or the replacement of the goods; BUT NOT the payment of the cost of having the goods resupplied to you again.


The materials in this site are provided "as is" and without warranties of any kind either express or implied. Duck Air disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Duck Air does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Duck Air does not warrant or make any representations regarding the use or the results of the use of the
materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not Duck Air assume the entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Under no circumstances, including, but not limited to, negligence, shall Duck Air be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if Duck Air or a Duck Air authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Duck Air total liability to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to, negligence or otherwise) exceed the amount paid by you, if any, for accessing this site.

Facts and information at this website are believed to be accurate at the time they were placed on the website. Changes may be made at any time without prior notice. All data provided on this website is to be used for information purposes only. The information contained on this website and pages within, is not intended to provide specific legal, financial or tax advice, or any other advice, whatsoever, for any individual or company and should not be relied upon in that regard.

The services described on this website are only offered in jurisdictions where they may be legally offered. Information provided
in our website is not all-inclusive and is limited to information that is made available to Duck Air and such information should not be relied upon as all-inclusive or accurate.


These Terms of Use shall be governed by and enforced in accordance with the laws of Queensalnd, as it is applied to agreements entered into and to be performed entirely within such jurisdiction. To the extent you have in any manner violated or threatened to violate Duck Air and/or its affiliates’ intellectual property rights, Duck Air and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in QLD, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Gold Coast QLD. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Gold Coast QLD, under the rules of the Australian Competition and Consumer Commission (ACCC).

Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
Deep Chill Air Conditioning & Refrigeration (deepchill.com.au)
31 Hillcrest Parade, Miami QLD 4220, A.B.N 83050411633

Links and Marks

The owner of this site is not necessarily affiliated with sites that may be linked to this site and is not responsible for their content. The linked sites are for your convenience only and you access them at your own risk. Links to other websites or references to products, services or publications other than those of Duck Air and its subsidiaries and affiliates at this website, do not imply the endorsement or approval of such websites, products, services or publications by Duck Air or its subsidiaries and affiliates.

Certain names, graphics, logos, icons, designs, words, titles or phrases at this website may constitute trade names, trademarks or service marks of Duck Air or of other entities. The display of trademarks on this website does not imply that a license of any kind has been granted. Any unauthorized downloading, re-transmission, or other copying of modification of trademarks and/or the contents herein may be a violation of federal common law trademark and/or copyright laws and could subject the copier to legal action.

Confidentiality of Codes, Passwords and Information

You agree to treat as strictly private and confidential any Subscriber Code, username, user ID, or password which you may have received from Duck Air. All information to which you have access through password-protected areas of Duck Air websites and will not cause or permit any such information to be communicated, copied or otherwise divulged to any other person whatsoever.

Other Legal Stuff

These Terms of Use will apply to every access to Duck Air. Duck Air reserves the right to issue revisions to these Terms of Use by publishing a revised version of this document on this site: that version will then apply to all use by you following the date of publication.

Each access of information from Duck Air will be a separate, discrete transaction based on the then prevailing terms. This Terms of Use and the license granted may not be assigned or sublet by You without Deep Chill written consent in advance.
If any provision of this agreement is void or unenforceable in whole or in part, the remaining provisions of this Agreement shall not be affected thereby.


These Terms of Use agreement are effective until terminated by either party. You may terminate this agreement at any time by destroying all materials obtained from all Deep Chill and all related documentation and all copies and installations thereof, whether made under the terms of this agreement or otherwise. This agreement will terminate immediately without notice at Deep Chill sole discretion, should you fail to comply with any term or provision of this agreement. Upon termination, you must destroy all materials obtained from this site and all other Deep Chill or Duck Air site(s) and all copies thereof, whether made under the terms of this agreement or otherwise.

Whole Agreement

These Terms & Conditions represent the whole agreement between you and Deep Chill concerning your use and access to the Duck Air website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded.


Questions about the Terms of Service should be sent to us at Quotes@deepchill.com.au.


If you have any queries, Please contact with phone, email or form. We will reply soon.


Phone: 07 5526 0199 

Email: Quotes@deepchill.com.au

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We can also quote on these multi-split systems:
5kW UNXM55MA1, 7kW UHXM70MA1, 9kW UHXM90MA1 + CEILING MOUNTED CASSETTE (R32) 6.8kW, 9.5kW, 13.4kW.