What currency are the prices do I see in the site?
All prices are in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 5-21 days. Tracking numbers will be provided – sorry LG pay for the freight and its offered to you the customer for free.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. ‘No refunds will be given if you have simply changed your mind. We give you 14 days from purchasing your product to request a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Why must we deliver to a commercial address?
LG provide free delivery, like most free services you are not getting a lot of customer service. We need someone to sign for the delivery, The logic being that a commercial premises has someone onsite to sign for the delivery during business hours Monday to Friday
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship to all states except WA from different fulfillment centers based on your location. The average shipping time is 5-25 business days.
I have a question that wasn’t answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Get A Free Quote
We can also quote on these multi-split systems:
5kW UNXM55MA1, 7kW UHXM70MA1, 9kW UHXM90MA1 + CEILING MOUNTED CASSETTE (R32) 6.8kW, 9.5kW, 13.4kW.